This Privacy Policy describes what information we collect and how it's used and shared. Any capitalised terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service. If you don’t agree with the terms of this Privacy Policy, you may not access or use the Services. If you have any comments or questions about this Privacy Policy, you're welcome to email: [email protected]
Before we get into the details, we want to share with you a few of our core privacy principles:
• We don’t ask for your personal information unless we need it to provide or improve the Services for you.
• We don’t share your personal information unless you’ve specifically allowed it, or for the very limited purposes described below.
We appreciate that when you use our Services, you trust us with your information, and we take that responsibility very seriously.
When you use the Services, we collect the following information, and use it only as described below:
2.a. Account Information: This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as to set up your Account or contact you.
2.b. Third Party Account Information: If you use Third Party Services, such as social media or photo-sharing services, you may provide us with your Third Party Services account information, such as your username (note that we don’t store any passwords you use to access Third Party Services). We transmit, and may store, such account information, only as needed to provide the Services, and only in accordance with the terms and policies of the Third Party Services.
2.c. Payment Information: When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information other than the last 4 digits of your card number, your postcode and country which we require for billing and to comply with tax and other government regulations.
2.d. Communications With Us: When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.
2.e. Usage Information: This includes information about your activity on and interaction with the Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyse how the Services are being accessed and used, and to track performance of the Services.
2.f. Location Information: Your devices (depending on your settings) may transmit location information to the Services. We use this information to customise, improve and protect the Services. For example, we may use your location information to determine local language preferences.
2.g. Cookies And Other Technologies: We use these technologies to do things such as remember your preferences, keep you safe and improve and promote the Services.
2.g.i. Performance And Analytics: Cookies help us analyse how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information relevant to you.
2.g.ii. Third Parties: Third Party Services may use cookies to help you sign into their services from our Services. We also may use third party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie..
When you use the Services, we may share your information only as described below:
3.a. Third Parties You Authorise: You may give third parties access to your information via the Services. Just remember that such third party’s use of this information will be governed by the terms and privacy policies of the third party.
3.b. Following The Law: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of our Services or our Users. When we receive law enforcement or national security requests for information, we strongly believe in privacy and transparency. We scrutinise such requests carefully and challenge vague, overbroad or otherwise unlawful requests. And when legally permitted, we provide our Users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.
3.c. Others Working For The Company: The Company uses certain trusted third parties to help us provide, improve, promote and protect the Services. For example, we may use third parties to help us secure our Services. These third parties may access, process or store your information to perform tasks only for the purposes we’ve authorised, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy. We also may share with third parties aggregated or anonymised information that does not directly identify you.
3.d. Business Transfers: If we're involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.
We'll retain your personal information for as long as we need it to provide you with the Services. You can ask for your personal information to be deleted at any time by emailing us at [email protected]. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.
Information that you submit through the Services may be transferred to countries other than where you live (for example, to our servers in the US). We also may store information locally on the devices you use to access the Services. We also may transfer information to third parties outside the UK and US for processing or to support the Services, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy.
To modify or delete the personal information you have provided to us, simply log into the Services and update your profile. We may retain certain information as required by law or for necessary business purposes. On request, we'll provide you with a copy of your personal information that we maintain. This request may be subject to a fee not exceeding the prescribed fee permitted by law.
We may periodically email you important service-related announcements. We'll also send you emails related to your transactions. We may also send you marketing or promotional communications, but you can opt out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or a similar phrasing) that’s included in those communications.
We may modify this Privacy Policy from time to time, and will post the most current version on our site.